JellyRocke orders are backed by a 60-day money-back guarantee so you can try it with confidence.
This window is calculated from your original purchase date, not your delivery date, so we recommend requesting a refund promptly if you decide JellyRocke isn't right for you.
Contact our customer support team through our contact page with your order number to begin the process. Our team will provide return instructions and the return address.
Please return all bottles, including empty ones, to the address provided by our support team. Return shipping costs are the responsibility of the customer unless otherwise stated.
Once your return is received, refunds are typically processed within 5–10 business days back to your original payment method. Shipping fees, if any, are non-refundable.
If you have any questions about your refund, please reach out to our support team and we will be happy to help.